LAUNCH SUPPORT

WHAT THIS IS

The $750 Launch Support offer is 30 days of post-launch protection. This ecosystem is how you deliver it — every check, every call, every report, in order. One client = one copy of this page, worked top to bottom.

Client: _______________  ·  Launch date: _______________  ·  Day 30: _______________

DAY 0 — ONBOARDING CHECKLIST

Complete before the 30-day clock starts. Nothing is "monitored" until you can see it.

• All integration flows listed with names and owners
• Monitoring access confirmed (logs, dashboards, error queues)
• Alert routing tested — trigger a test alert, confirm it reaches you
• Credential inventory recorded (what expires, when)
• Baseline volumes captured (normal records/day per flow)
• Client's escalation contact named (who answers when you call)
• Weekly review call times booked (4 calls, same slot)
• Launch Support terms sent (30 days, in-scope fixes, weekly reviews)

THE DAILY SWEEP — 10 MINUTES

Every business day, same time. If it takes longer than 10 minutes, something is wrong — investigate.

• Error queue: any new failures since yesterday?
• Volume check: does today's count match baseline (±20%)?
• Credential watch: anything expiring in the next 14 days?
• Latency check: any flow running slower than its norm?
• Duplicate scan: any duplicate records created?

All clear → log it, move on. Anything red → triage below.

ALERT TRIAGE PROTOCOL

In-scope = anything the sprint delivered. Out-of-scope (new systems, new flows, client-caused breakage) → quote separately, never absorb silently.

WEEKLY REVIEW CALLS — 30 MINUTES EACH

WEEK 1 — "IS IT ALIVE?"

• Every flow ran this week? Volumes vs. baseline.
• Any failures? What caused them, what fixed them.
• Client's team: anything confusing, anything they touched?
• Credential check: 30-day expiry outlook.

WEEK 2 — "IS IT STABLE?"

• Failure trend: fewer than week 1? (It should be.)
• Any recurring errors → root-cause them now, not later.
• Client's team: are they following the runbook or improvising?
• Volume changes: growth, drops, anomalies explained.

WEEK 3 — "IS IT THEIRS?"

• Handoff test: can the client's person run the daily sweep from the runbook?
• Gap list: what do they still call you for that the docs should answer?
• Update the runbook with everything learned in weeks 1–2.
• Plant the seed: "Day 30 is coming — here's what happens after."

WEEK 4 — "IS IT DONE?"

• Final health check across all flows.
• Deliver the Day-30 Stabilization Report (below).
• The conversation: care plan, or clean handoff. No limbo.

DAY-30 STABILIZATION REPORT

Send this as the final deliverable. One page. This is what $750 bought.

• Total flows monitored: ___
• Total records processed: ___
• Failures caught: ___ → fixed: ___
• Credentials rotated/expiring handled: ___
• Runbook updates made: ___
• Client team handoff status: independent / needs support
• Open risks (if any): ___
• Recommendation: care plan tier ___ / clean handoff

"30 days, [X] records, [Y] failures caught and fixed before you noticed. The system is stable and your team can run it. Here's what I'd watch going forward — and here's the care plan if you want me watching it with you."

THE OFF-RAMP — NO LIMBO

Day 30 ends with one of two outcomes. There is no third option.

OPTION A — CARE PLAN

Client picks Essential ($750), Reliable Operations ($1,250), or Integration Partner ($1,900). Sign the maintenance agreement. Monitoring continues uninterrupted.

OPTION B — CLEAN HANDOFF

Final runbook delivered. Credential inventory transferred. One 30-minute handoff call. "You own it. Call me if it breaks — the diagnostic is $750 if you ever need me back."

The general's rule: everything clear, no misunderstandings. The client knows on Day 1 that Day 30 has an ending.