POST-HANDOFF · ATTACHES TO THE CONSULTING AGREEMENT
1 · PURPOSE
This Maintenance Agreement covers the integrations delivered under the Integration Blueprint engagement. It begins when the handoff is accepted and runs month to month.
2 · WHAT'S COVERED — $1,900/MONTH
Monitoring of all integration flows — I watch, you don't have to
Alert triage: every failure investigated within 4 business hours
Fixes for broken integrations caused by provider changes, auth expiry, or bugs in delivered work
Monthly health report: volumes, failures, fixes, recommendations
Up to 10 hours/month of adjustments, tuning, and small enhancements
Quarterly review: what's changed, what needs attention next
3 · WHAT'S NOT COVERED
New systems, new flows, new workflows — that's a new engagement, scoped and priced separately
Historical backfills and data cleanup beyond the original scope
Issues caused by client changes made without notice (credential rotation, plan downgrades, config edits)
24/7 on-call — business-hours SLA only (see §4)
4 · RESPONSE TIMES
Severity
Meaning
Response
CRITICAL
Money or customer-facing flow down
4 business hours
HIGH
Degraded, workaround exists
1 business day
MEDIUM
Non-urgent fix or tuning
3 business days
Business hours: Mon–Fri, 9–5 America/Phoenix. Critical pages outside hours: best effort.
5 · FEES & TERM
$1,900/month, billed in advance on the 1st
Month to month — cancel with 30 days' written notice
Unused hours do not roll over
First month starts on handoff acceptance date (prorated if mid-month)
6 · CLIENT RESPONSIBILITIES
Notify before rotating credentials, changing plans, or editing integrated systems
Maintain admin access for the maintainer
Designate one contact for maintenance communications
Breakage caused by unannounced client changes is billable at $190/hr, not covered.
7 · EXIT
On cancellation: full documentation handover, credential inventory transfer, 30-day transition support at the monthly rate. You own everything — the integrations keep running without me. That's the point.